Terms and conditions

Availability request

This submission is an availability request and not a definite booking. Our reservations team will get back to you as soon as possible to whether or not your request has been approved. When we have charged you a deposit your booking is confirmed.

Rental terms and conditions

The minimum age for renting a car or van is 21. For a RV the minimum age is 25 and the maximum age is 79.

Local sales tax is included for all pre-paid items. Local sales taxes apply to all charges paid at pick up or drop-off. Exempt from local sales taxes are the additional insurance options, the New Jersey Security Fee and the Colorado Road Safety Fee.

Minimal rental period is 3 days.

The full rental price has to be paid 30 days prior to departure. Without payment in full your vehicle will not be released. When payment has not been received, Adventures on Wheels reserves to right to cancel your booking.

Adventures on Wheels requires a $500 security deposit for cars and (sleeper) vans. For RVs a $1000 security is applicable. We will verify this deposit on your credit card when you pick up your vehicle.

All mileage must be pre-booked. No additional mile packages can be purchased at pick-up.

The regular pick-up time is between 12:30PM and 04:00PM (with the exception of Saturday, all branches close at 01:00PM). Drop-off time is between 08:00AM and 10:30AM.

Return all vehicles with a full fuel tank (and full propane tank for RVs as well). For sleeper vans and RVs you will need to take out your laundry if you have used our convenience kits. Also, the interior has to be cleaned (trash taken out, dishes done, holding tanks dumped).

A valid national driver’s license for each driver is required when you pick up your vehicle. An international driver’s license is recommended for foreign travelers.

Transfers are only available from and to certain airport hotels and international airports. International travelers cannot pick up the RV the day they arrive from an overseas or intercontinental flight. This limitation does not apply to cars and (sleeper) vans.

Our vehicles cannot cross the border into Mexico. Driving through Death Valley is not permitted between June 5th and September 15th. Private, gravel, dirt or logging roads and other non-public roads (for example, beaches) are prohibited. You are also not authorized to drive in the inner cities of New York City as well as Montreal and Quebec with a RV. If you would like to drive in Alaska, Yukon or the Northwest Territories you should advise Adventures on Wheels at the time of booking. You will be hold responsible for disregarding these restrictions including accidents, mechanical breakdowns and thefts occurring in these restricted areas. Insurance coverage does not apply and roadside assistance will not be provided.

No smoking or pets are allowed in any of our vehicles. A minimum of $250 cleaning/deodorizing fee applies with either violations.

For an unauthorized late return after 12:00pm the rental rate per night plus $300 for administration and handling will be charged for each day late or part thereof. If the customer contacts Adventures on Wheels at least one business day before the vehicle is due for drop off and obtains the proper authorization to extent in writing the regular rental rate will apply and is due at the time of extension.

RVs can be winterized from November 1st until March 31st depending on the pick up location and current weather conditions (outside temperatures below freezing). When your vehicle is winterized you are unable to use the water and waste system.

Adventures on Wheels reserves the right to upgrade you to the next category of vehicle at no additional cost. When you are assigned a lower category you will be refunded the rate difference of the two vehicles.

Adventures on Wheels will not provide a refund when a vehicle is returned prior to the drop-off date, prepaid miles are unused or when a customer arrives late for their pick up or does not even show up.

Up to 31 days prior to departure date: 20% of rental price will NOT be refunded. (Minimum $300)
30 days to 8 days prior to departure date: 50% of rental price will NOT be refunded. (Minimum $300)
7 days to 4 days prior to departure date: 75% of rental price will NOT be refunded. (Minimum $300)
3 days or less prior to departure date and no-shows: 100% of rental price will NOT be refunded.

Note: Fees lost due to cancellation may be credited towards your next rental with us within 365 days.